We offer alternate shipping solution at our purchasers' best interest. Our customers are free to choose their preferred delivery method as stated below:
The lowest shipping fee within Malaysia & International by Pos Malaysia
Pos Malaysia, Delivery Cut-Off Time :
before 11:00am : payment received before 11:00am, deliver on same day*
after 11:00am : payment received after 11:00am, deliver on next working day*
* working day : excludes 1st Saturday off, Sunday & public holidays
Below are the quick check list to ship via Pos Malaysia, for details info, please visit www.pos.com.my
| Registered Mail Service | Domestic Parcel Service | Express Mail Service | Poslaju Service | International Delivery Service |
| West & East Malaysia, price from RM2.20 for 1st 20g International, registration fee RM4.10, total shipping fee is subject to actual shipping weight & destination best for parcel size <30cm, weight <1kg delivery within 3-7 working days, subject to location | from RM7 (1st 2kg), discontinued for West Malaysia due to higher shipping rate compare with courier service. We are still using this service for East Malaysia delivery for anything above 2kg or as per customer's request. We strongly recommend to ship your order via private courier agencies or poslaju. | A5 size RM3.50 max 200g A4 size RM4.50 max 500g A4 size thick 2cm RM6.00 max 1kg restricts to light weight & flat packed item guarantee delivery within 2nd, 3rd or 4th working day, subject to location ** this service is for sending documents only. Receiver/purchaser is at your own risk for sending non-document item | price from RM5.70 onwards subject to packing size max H/W/D 30cm, volumetric charge incurred if parcel is over-sized guarantee delivery within 2nd or 3rd working day, subject to location | please visit www.pos.com.my for further information |
* FOR DELIVERY OF ITEMS OVER 500g VIA AIR TRANSPORT BETWEEN PENINSULAR MALAYSIA AND SABAH/SARAWAK, AN ADDITIONAL AIR TRANSPORT FEE OF RM1.50 WILL BE IMPOSED FOR EACH ADDITIONAL 500g
** FOR PARCELS DELIVERED BY AIR BETWEEN PENINSULAR MALAYSIA AND SABAH/SARAWAK, AN ADDITIONAL AIR TRANSPORT FEE OF RM1.50 WILL BE CHARGED FOR EVERY 500g OR PART THEREOF UP TO 30KG.
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The faster way of shipping within Malaysia by ABX Express Courier Service
ABX & Airpac Courier Service, Delivery Cut-Off Time :
before 1:00pm : payment received before 1:00pm, deliver on same day*
after 1:00pm : payment received after 1:00pm, deliver on next working day*
* working day : excludes 1st Saturday off, Sunday & public holidays
| Destination | Airpak | ABX |
| Klang Valley | 1st 1kg RM7.00 1st 3kg RM7.50 additional 1kg RM1.80 1st 5kg RM11.30 additional 1kg RM2.50 1st 10kg RM12.50 additional 1kg RM1.30 * no volumetric charge | 1st 3kgs RM7.50 additional 1kg RM2.50 for all location in West Malaysia * subject to volumetric charge, whichever is higher (volumetric vs weight) |
| West Malaysia (excludes Terengganu & Kelantan) | 1st 1kg RM7.50 1st 3kg RM10.00 additional 1kg RM2.00 1 st 5kg RM11.30 additional 1kg RM2.50 1 st 10kg RM16.30 additional 1kg RM1.50 * no volumetric charge | 1st 3kgs RM7.50 additional 1kg RM2.50 for all location in West Malaysia * subject to volumetric charge, whichever is higher (volumetric vs weight) |
| West Malaysia (all location) | refer rate above. Not applicable for Terengganu & Kelantan | 1st 3kgs RM7.50 additional 1kg RM2.50 for all location in West Malaysia * subject to volumetric charge, whichever is higher (volumetric vs weight) |
| East Malaysia | * subject to volumetric charge, whichever is higher (volumetric vs
weight) | 1st 3kgs RM37.50 additional 1kg RM10.00 for all location in East Malaysia * subject to volumetric charge, whichever is higher (volumetric vs weight) |
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Return Policy
You may return most unused/undamaged items purchased at www.mymonsterbb.com within 14 days of the original delivery. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping costs. We will credit you in the same manner as your original payment within 3 working days of receiving the returned item.
The following items may not be returned:
overrun or defected item(s) that pre-indicated in site
Ship authorized returns to the following address:
Celine Chong
No 3, Jalan Cassia 3
Bandar Botanic
41200 Klang, Selangor, Malaysia
For questions regarding our return policy please contact us at celine@mymonsterbb.com or celinechongsp@hotmail.com or 012-3970822 / 014-6056889.
