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Shipping & Returns
Shipping & Returns
Shipping
We offer alternate shipping solution at our customers' best interest and we do not gain any profit on shipping fees quoted. Customers will be advised with the best shipping way or multiple options upon receiving our billing information, but it's our customers' decision to choose their preferred delivery method.
Shipping details are listed below, if the tables below are too complicated to understand, please do not hesitate to email Celine for best quote:
Posting/Delivery Cut-Off Time :
before 11:00am : payment received before 11:00am, post on same day*
after 11:00am : payment received after 11:00am, post on next working day*
*working day : excludes 1st Saturday off, Sunday & public holidays |
Below are the quick check list to ship via Pos Malaysia, for details info, please visit www.pos.com.my
Terms
| Registered Mail Service | Domestic Parcel Service | Express Mail Service | Poslaju Service | International Delivery Service
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Shipping Fees
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1st 20g RM2.20
Up to 50gm RM0.80
51gm - 100gm RM0.90
101gm - 250gm RM1.00
251gm - 500gm RM2.00
501gm - 1kg RM3.50
above 1kg - 2kg RM5.50
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| Land West Malaysia | 1st 2kg RM7.00 | Air
East Malaysia | 1st 500g RM8.50 |
additional weights please click here:
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A5 size RM3.50 max 200g
A4 size RM4.50 max 500g
A4 size thick 2cm RM6.00 max 1kg
| West Malaysia
| 1st 500g RM5.95
| 1st 250g RM1.00
| Sarawak
| 1st 500g RM8.55
| 1st 250g RM1.50
| Sabah
| 1st 500g RM9.20
| 1st 250g RM2.00
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*fees inclusive 6% government service tax, 15% fuel surcharge, 10% handling charge (by Poslaju)
*volumetric fee applies for oversize package
additional weights please click here:
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please click here :
for further information |
Packing rules
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max size 30cm or 2kg, whichever is higher
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max size 100cm or 20kg, whichever is higher |
Pre-printed Pos Express envelops
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max 100cm or 30kg, whichever is higher |
max 100cm or 20kg, whichever is higher |
Delivery Time Frame
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reach within 3-7 working days, subject to location
provides 2nd delivery attempt
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reach within 3-7 working days, subject to location |
guarantee reach within 2nd to 4th working day, subject to location |
guarantee reach within 2nd or 3rd working day, subject to location
provides 2nd delivery attempt, allowed recipient to change address
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Air
reach within 14th working days
Surface / Sea
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other remarks
| International, registration fee RM4.10, total shipping fee is subject to actual shipping weight & destination
| We strongly recommend to ship your order via private courier agencies or poslaju due to high fees quoted by Pos Malaysia | restricts to paper documents only
| volumetric fee applies for package over 30cm, whichever is higher
volumetric calculation method:
H x L x W / 6000
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pros & cons
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low rate for light items but long delivery time frame
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good for oversize parcel and parcel above 5kg but long delivery time frame
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receiver/purchaser is at your own risk for sending non-document items. Drop to mail box, hassle free from waiting
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good for small parcel below 2kg, firm delivery time frame
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lowest fees for Air parcel service, firm delivery time frame
| track parcel delivery status
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click here
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click here
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click here
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click here
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when parcel is in Malaysia :when parcel is out from Malaysia : track it with respective country's Pos web site
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Posting/Delivery Cut-Off Time :
before 1:00pm : payment received before 1:00pm, post on same day*
after 1:00pm : payment received after 1:00pm, post on next working day*
*working day : excludes 1st Saturday off, Sunday & public holidays |
Destination
| Delivery Time Frame
| Fees
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West Malaysia
major towns & cities
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reach within 2nd or 3rd working day, subject to location
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1st 3kg RM8.00
additional kgs RM3.00/kg
* price inclusive of 6% GST, 15% Fuel Surchage and 15% Handling Surcharge
(Surcharge & Handling charge by Skynet)
* volumetric fee applies to oversized package, in this case, we will change delivery method to Logistic Service
* insurance 7% on total invoice (if required)
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West Malaysia
Zone 2
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reach within 2nd or 3rd working day, subject to location |
1st 3kg RM25.00
additional kgs RM4.50/kg
*price inclusive of 6% GST, 15% Fuel Surchage and 10% Handling Surcharge
(Surcharge & Handling charge by Skynet)
(not recommended, we suggest ship via Pos Malaysia due to lower rate offer by Pos)
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East Malaysia
major towns & cities
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reach within 2nd or 3rd working day, subject to location |
1st 1kg RM13.10
additional kgs RM13.10
*price inclusive of 6% GST, 15% Fuel Surchage and 10% Handling Surcharge (charged by Skynet)
*volumetric fee applies to oversize package, whichever is higher
(not recommended, we suggest ship via Pos Malaysia due to lower rate offer by Pos)
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Singapore |
reach within 3rd or 4th working day, subject to Malaysia & Singapore Customs clearance
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1st 1kg RM52.40
additional 500g RM5.25/kg
*price inclusive of 6% GST, 15% Fuel Surchage and 10% Handling Surcharge (charged by Skynet)
* subject to volumetric charge, whichever is higher (volumetric vs
weight)
(not recommended, we suggest ship via Pos Malaysia due to lower rate offer by Pos)
| | track parcel delivery status | please click here
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Return Policy
You may return most unused/undamaged items purchased at www.mymonsterbb.com within 7 working days of the original delivery. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping costs. We will credit you in the same manner as your original payment within 3 working days of receiving the returned item.
The following items may not be returned:
overrun or defected item(s) that pre-indicated in site
Ship authorized returns to the following address:
Celine Chong
No 3, Jalan Cassia 3
Bandar Botanic
41200 Klang, Selangor, Malaysia
For questions regarding our return policy please contact us at celine@mymonsterbb.com or celinechongsp@hotmail.com or 012-3970822.
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